Help articles

Re-enter the key from your AppSumo purchase email; confirm spelling and trailing whitespace; reach out to support if the issue persists.

Disable popup blockers; retry; check browser compatibility. Most common cause is a popup blocker stopping the Google/Meta consent window.

Click 'Reconnect' on the affected source. Auto-refresh failed and the platform requires a fresh authorisation.

Make sure the Google account you signed in with has GA4 admin or analyst access to the property. Refresh the property picker once permissions are corrected.

Walkthrough for selecting the leaf account under your manager (MCC) account, and how to switch between accounts mid-report.

Business Manager permissions are the most common cause. Your user role on the ad account must be Admin or Advertiser, not Analyst-only.

Verify date range, the selected account, and whether the platform has data for the period yet. GA4 in particular delays today's data.

Most common in Safari with very large date ranges. Try Chrome or shorten the date range; report persistent failures to support with the agency + date range.

Step-by-step DNS propagation check, CNAME record verification, and how to test the cert provisioning.

Validate against the supported CSS selectors; reset to default to recover; contact support with the specific rule causing the issue.

Check your Resend API key is valid, your sender domain is verified, and the recipient address isn't bouncing.

Drive scope expired, storage quota, or folder permissions. Reconnect Drive; verify the AgencyLens folder exists in your Drive.

Verify the file has a header row, a recognisable date column, and UTF-8 encoding. See CSV format requirements for full spec.

Magic link delivery failure — check spam, verify the email address, request a re-send from the dashboard.

Restore from the latest Google Drive backup. Reconnect your sources. Your client analytics data was never stored on your machine, so you don't lose it — only your local config needs restoring.