← All articles
Onboarding · Failure mode #1

My license key is invalid or not recognised

Re-enter the key from your AppSumo purchase email; confirm spelling and trailing whitespace; reach out to support if the issue persists.

What's happening

Content coming soon. Detailed walk-through with screenshots is on the day-N docs milestone of the build plan. Until then, the in-dashboard AI support agent has the playbook entry for this failure mode and can guide you through resolution.

How to fix it

Content coming soon.

When to email support

If the steps above don't resolve your issue within 30 minutes, email [email protected] with your AgencyLens account email and a short description of what you tried.