My license key is invalid or not recognised

Re-enter the key from your AppSumo purchase email; confirm spelling and trailing whitespace; reach out to support if the issue persists.

What's happening

AgencyLens couldn't match the license key you entered against the records in our system. This almost always comes down to one of three things: a typo (especially in the dashes), invisible whitespace copied along with the key, or the wrong key entirely (we've seen buyers paste their AppSumo order number instead of the license key).

Your license key looks like AS-XXXXXXXX-XXXXX — five alphanumeric blocks separated by dashes. AppSumo sends it in the order confirmation email immediately after purchase.

How to fix it

1. Open the AppSumo order confirmation email titled "Your AgencyLens purchase". The license key is in the body of the email under "Your license key".
2. Triple-click the key to select the whole thing, then copy. (Single-clicking a word selects only one block.)
3. Paste it into the AgencyLens sign-in form. Don't add quotes or extra spaces around it.
4. If your password manager auto-filled it, click into the field manually — autofill sometimes adds trailing whitespace that breaks validation.
5. Click Send sign-in link again.

If you bought multiple tiers / extra licenses, make sure you're using the key for the tier you're trying to register, not a different one.

When to email support

If the key in your AppSumo email is definitely correct and AgencyLens still rejects it, email [email protected] with: (1) your AppSumo order number, (2) the email address you bought with, (3) a screenshot of the AppSumo "Your purchases" page showing the key. We respond within 24 hours.